• Each order is carefully prepared to ensure quality.

• Orders are processed within 3-5 business days, excluding weekends and holidays.

• Custom or made-to-order items may require additional time, which will be communicated on the product page or via email after purchase.

• We offer standard and expedited shipping options. Rates are calculated based on your location and the weight of your order.

• All orders are shipped via trusted carriers such as [Insert Carrier Names (e.g., UPS, FedEx, USPS)].

• Shipping costs will be displayed at checkout before completing your purchase.

• Estimated delivery times for orders within the United States:

  • Standard Shipping: 3-7 business days

  • Expedited Shipping: 1-3 business days

• Please note that delivery times may vary based on the carrier and your location.

• We currently offer international shipping to select countries.

• Delivery times vary by destination, with an estimated range of 7-21 business days.

• Customers are responsible for any customs duties, taxes, or additional fees required by their country.

• Your order will arrive in our signature high-end packaging, complete with a black satin bow, ensuring your purchase feels like an experience.

• If you are purchasing a gift, we offer complimentary gift notes. Simply include your message at checkout.

• Once your order has shipped, you will receive an email confirmation with a tracking number to monitor its progress.

• You can also log in to your account on our website to check the status of your order.

While we take every precaution to ensure your order arrives in perfect condition, occasional issues may arise.

• Lost or Delayed Shipments: If your package does not arrive within the estimated delivery timeframe, please contact us at [Insert Email Address].

• Damaged Items: If your order arrives damaged, please send us photos of the item and packaging within 7 days of receipt. We will work with you to resolve the issue promptly.

• We are unable to ship to P.O. boxes or APO/FPO addresses.

• Some products may have restrictions on shipping to certain locations due to customs or regulations. These restrictions will be noted on the product page.

For questions regarding your order or our shipping policy, please reach out to us:
Leather + Stone
Email: info@welcometothemadhouse.com
Phone: 818.669.6617